FAQ

I experienced skin trouble while using the product.

Adverse reactions to skincare products may occur if certain ingredients do not suit your skin, but this cannot be considered a product quality issue.

Additionally, changes in your body’s rhythm, seasonal factors, or external conditions can also cause such discomfort.

If the issue is due to the skincare products, your skin will gradually return to its normal state once you stop using the product.

If you are experiencing discomfort after using a product, please discontinue use immediately.

For further inquiries and consultation, please contact the SKOOLIES customer service center and we will be happy to assist you.

What is the expiration date of skincare products?

The expiration date before opening varies by product and is listed at the bottom of each product’s detail page. It is usually 36 months.

After opening, it is recommended to use the product within 6 to 12 months.

However, for products with a specified usage period, the expiration date applies regardless of whether the product has been opened or not, so please use the product within the stated period. Even if there is time left on the expiration date, it is recommended to avoid storing the product in places exposed to high or low temperatures or direct sunlight.

When will out-of-stock products be restocked?

For out-of-stock products, it may take some time until the next restock, but we are doing our best to restock as quickly as possible.

Restock dates are updated in real-time and announced via pop-ups on the official website and on our social media accounts.

How should I store skincare products when in use?

Store them at room temperature or in a refrigerator.

For room temperature storage, please avoid direct sunlight.

For refrigerated storage, it’s best to use a cosmetic refrigerator (10 ~ 15℃). If you store your cosmetics in a cosmetic refrigerator, we recommend keeping them there until fully used. Frequent temperature changes may cause issues with the product.

Household refrigerators, typically kept below 4℃, are not recommended for storing cosmetics due to the low temperature.

How can I check the full list of ingredients for each product?

You can find the full ingredients list in the [Product Information Notice] section at the bottom of each product's detail page.

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