FAQ

What does it mean when it asks for an "Alternative refund method" during the cancellation process?

When you cancel an order, a pop-up appears asking you to enter the "Reason for cancellation" and "Alternative refund method." If you paid using PayPal, the refund will be processed through PayPal. If you paid with a credit card, the cancellation will be processed accordingly.

However, to prepare for any potential system issues, you are asked to provide your account information for a refund via bank transfer if necessary.

(You do not need to enter an exact account number if you don't want to. You can select any bank and enter "111-111-111111" in the account number field, and this will not cause any issues with the payment cancellation.)

What should I do if I purchased from another site?

Currently, SKOOLIES is not selling on any sites other than the SKOOLIES GLOBAL official online store (skooliesglobal.com).

If you purchased a product from a seller or site that is not the official SKOOLIES website, you will not be able to receive benefits such as genuine product verification or refunds, and we will not be able to provide any aftercare.

Please make sure to check the seller if the sales channel differs from the official website.

We appreciate your attention to this matter when making a purchase.

If you have any questions regarding this, please feel free to contact our customer service.

Are there benefits for writing reviews?

The benefits for writing reviews are as follows:

Basic text review: $1
Photo review: $5

Reward points can only be credited for reviews submitted within 30 days after delivery.

When are birthday coupons issued?

Birthday coupons are issued based on the information registered at the time of initial signup (legal date of birth).

They are issued on the birthday and can be used within 14 days after issuance.

When are reward points credited?

Reward points are credited after the purchased products are confirmed. If an order is canceled or returned, the credited points will be deducted.

The accumulation rate varies by membership tier (Silver 2% / Gold 3% / VIP 5% / VVIP 7%) and points are also awarded for writing reviews in addition to product purchases.

Where can I check my reward points and coupon details?

You can check your reward points in [My Page > Points].

Coupons can be checked in [My Page > Coupons]. By clicking on [Usage Guide], you can see detailed information, including the usage conditions for each coupon.

The validity periods for reward points and coupons are indicated, and they will automatically expire after the specified period.

Can I use coupons and reward points together?

Yes, you can use the coupons and reward points together.

However, coupons cannot be combined with each other. (Only 1 coupon per order)

Additionally, reward points can only be used for up to 40% of the actual payment amount per order.

What is the validity period for reward points?

Reward points can be used for one year from the date they are earned.

How can I get my refund?

In accordance with our company policy, you may choose from the following refund options:

1. SKOOLIES mileage points

Your account will be credited with mileage points once we receive your confirmation. These points can be used for future purchases.

2. Payment method you've used

You may choose to receive a refund via the original payment method used for the order.

For example, if you paid by credit card, the payment will be canceled or refunded to your card.

How can I return the shipment?

Please note that we DO NOT accept returns for international orders.

Only refunds or partial refunds are available as applicable.

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